Bûter, brea en griene tsiis

Frequently Asked Questions:

1. What does BBGT stand for?
2. Who is this website for?
   
3. I can't find the product I want.
4. Who is your shipping partner?
5. What are your shipping rates?
6. How long does it take for my order to be delivered?
7. Are there any additional costs?
8. What are you going to do with my personal details?
9. If something goes wrong, what can I do?
10. Where can I find your Terms & Conditions?
11. What is your return policy?

Don't see your question here? Ask us via the contactform.

1. What does BBGT stand for?

BBGT stands for Bûter Brea en Griene Tsiis, the beginning of a proverb that was supposedly used to distinguish Frisians from the Hollanders. The full proverb reads; "Bûter brea en griene tsiis, wa't dat net sizze kin is gjin oprjochte Fries". For more information on this proverb in particular and Friesland in general, see our Fryslan pages.

2. Who is this website for?

This website is for anyone interested in Friesland and Frisian products. We provide authentic products that keep the memory of Friesland alive for those who have moved away from their homeland.

3. I can't find the product I want.

We are always open to suggestions and special requests. Let us know what you’re missing and we'll try to arrange a special package for you.

4. Who is your shipping partner?

Our shipping partner is TNT. For more information on TNT please check www.tnt.com.

5. What are your shipping rates?

We calculate shipping costs according to the total weight of your order and the shipping destination. You will see the shipping rates that are applicable to you during the check out process.

6. How long does it take for my order to be delivered?

Delivery times vary based on your location and whether we have the product in stock. Usually we are able to ship our products within 2 working days, unless otherwise specified on the product page. The TNT shipping times can be found using the shipping rate that applies to your country. If you have ordered several products with different processing times, you must allow for a longer delivery time as we usually send everything in one package. If you require a different delivery time, please let us know.

7. Are there any additional costs?

All prices include packing material. Any additional costs are excluded. You may be subject to import duties and taxes that are levied once the package reaches your country. These depend on he value of the package and the destination country. We have no control over these charges and cannot predict what they might be. For further information we suggest you contact your local customs office. Any additional costs regarding customs clearance are charged to the customer.

8. What are you going to do with my personal details?

Bûter, Brea en Griene Tsiis respects your privacy and guarantees that your personal information remains confidentia. We use your data to process your orders as quickly and securely as possible. Your personal details have een registered in your account and are accessible only by you. We do not make your personal details available to third parties without your authorization, with the exception of third parties required to process your order. We appreciate the confidence you have put in us and we ensure that every measure is taken to protect your personal information.

9. If something goes wrong, what can I do?

In the unfortunate case that something goes wrong or if your package does not arrive you can always contact us via This e-mail address is being protected from spambots. You need JavaScript enabled to view it or via the contactform and we will get back to you within 24 hours to try and resolve the issue.

10. Where can I find your Terms & Conditions?

Our Conditions of Use can be found on the bottom of our website, or you can click here.

11. What is your return policy?

If you are dissatisfied with the product(s) you received, you can contact our customer service via This e-mail address is being protected from spambots. You need JavaScript enabled to view it or via the contactform, and we will do our best to resolve the issue